Implementation Manager, Payor

ABOUT US Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. WHY JOIN OUR TEAM Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. ABOUT THE ROLE We are seeking an Implementation Manager with deep payor experience to join our growing team. In this role, you will own the end-to-end deployment of Hippocratic AI's voice AI use cases for health plan customers — from signed contract to go-live. You will sit at the intersection of project management, technical configuration, and health plan operations, ensuring each program launches correctly configured and on time. You will also play a foundational role in defining HAI's standard platform onboarding process for health plans, building the playbook that makes each successive deployment faster and more scalable than the last. Location & Travel - This role is remote. Regular travel to client sites and periodic sessions at our Palo Alto headquarters will be required. - Candidate must be willing to travel 25–50% What You'll Do - Own use case deployments from contract signature to go-live, serving as the primary project lead for health plan implementation engagements - Build and maintain the Implementation Charter for each deployment — timeline, configuration decisions, data requirements, go-live checklist, and sign-off criteria - Configure use cases for deployment: dialer setup, agent configuration, population filters, exclusion rules, call cadence, and routing logic, working directly from the use case requirements. - Coordinate with health plan data and IT teams to define, validate, and onboard member data files — eligibility pulls, risk stratification lists, care gap flags, and program eligibility fields - Project-manage across health plan stakeholder teams including population health, care management, clinical ops, Stars/HEDIS, IT, and vendor management, driving accountability to the go-live timeline - Define and refine HAI's standard platform onboarding process for health plan customers: the initial integration, base data pipeline, member file schema, and care management system connection that makes each additional use case an activation rather than a new integration project - Build and maintain the HAI implementation playbook — documenting what works, creating reusable templates and checklists, and making every future deployment faster than the last - Hand off to Customer Success at go-live with complete deployment documentation so the CS team can own the relationship from day one WHAT YOU BRING Must-Have: - A minimum of 5 years of implementation, onboarding, or professional services experience working specifically with health plans or managed care organizations (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers) - Fluency in health plan operations — population health, care management, Stars/HEDIS, utilization management — you know how these teams work and which one owns what - Proven track record managing complex, multi-stakeholder enterprise deployments with 60–120 day timelines - Experience working with health plan member data — eligibility files, risk stratification outputs, care gap lists — and coordinating with health plan IT or data teams to get them right - Familiarity with health plan IT environments and vendor onboarding processes: security questionnaires, BAA requirements, care management platform integrations (e.g., ZeOmega, Jiva, Salesforce Health Cloud) - Strong project management and process documentation skills Nice-to-Have: - Background at healthcare SaaS companies serving payors — Arcadia, Cotiviti, Inovalon, Evolent Health, ZeOmega, HealthEdge, or similar - Healthcare IT consulting experience (Accenture, Deloitte, Guidehouse, Milliman) with health plan clients - Familiarity with Stars/HEDIS measures and how member outreach programs connect to quality performance - Experience with voice AI, outbound member engagement platforms, or dialer and telephony configuration - Knowledge of payer-specific compliance and regulatory frameworks (e.g., CMS, NCQA, HIPAA) Compensation: Total compensation for this role ranges from $125,000 to $180,000, which includes base salary and performance bonus. Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com http://hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. Featured benefits Medical insurance, Vision insurance, Dental insurance, 401(k) Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com http://hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.